Privacy Policy

Privacy Policy

Last updated: October 2026

Your privacy matters to us. This Privacy Policy explains how Wellora collects, uses, and protects your information when you visit our website, place an order, or interact with our team.

Information We Collect

Information We Collect

Depending on how you interact with our website, we may collect the following information:

A. Personal Information

When you place an order, create an account, contact us, or subscribe to communications, we may collect:

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing address

  • Shipping/delivery address

  • Account login information

  • Order and purchase details

  • Information provided when contacting customer support

  • Any other information you voluntarily provide to us

B. Payment Information

Payments made through our website may be processed through third-party payment service providers, including Razorpay.

We may receive information relating to your transaction, such as payment status, transaction reference number, payment method, and order information.

We do not intend to store complete debit cards, credit cards, banking credentials, UPI PINs, or other sensitive payment credentials on our own servers unless specifically required and lawfully permitted.

Payment processing may be subject to the privacy policies and terms of the relevant payment service provider.

C. Automatically Collected Information

When you access our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visits

  • Referring/exit pages

  • Website interaction information

  • Cookies and similar technologies

This information may be used for website functionality, security, analytics, and improving our services.

Depending on how you interact with our website, we may collect the following information:

A. Personal Information

When you place an order, create an account, contact us, or subscribe to communications, we may collect:

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing address

  • Shipping/delivery address

  • Account login information

  • Order and purchase details

  • Information provided when contacting customer support

  • Any other information you voluntarily provide to us

B. Payment Information

Payments made through our website may be processed through third-party payment service providers, including Razorpay.

We may receive information relating to your transaction, such as payment status, transaction reference number, payment method, and order information.

We do not intend to store complete debit cards, credit cards, banking credentials, UPI PINs, or other sensitive payment credentials on our own servers unless specifically required and lawfully permitted.

Payment processing may be subject to the privacy policies and terms of the relevant payment service provider.

C. Automatically Collected Information

When you access our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visits

  • Referring/exit pages

  • Website interaction information

  • Cookies and similar technologies

This information may be used for website functionality, security, analytics, and improving our services.

How We Use Your Information

How We Use Your Information

We may use the information collected for purposes including:

  • Processing and fulfilling orders

  • Processing payments

  • Arranging delivery and shipment

  • Providing customer support

  • Communicating with you about your orders

  • Sending transactional notifications

  • Managing customer accounts

  • Responding to inquiries

  • Improving our website, products, and services

  • Understanding website usage and customer preferences

  • Detecting and preventing fraud, misuse, and unauthorized activity

  • Maintaining website security

  • Complying with applicable legal and regulatory requirements

  • Sending promotional communications where permitted and where you have provided the necessary consent

We will use personal information only for lawful purposes and in accordance with applicable law.

We may use the information collected for purposes including:

  • Processing and fulfilling orders

  • Processing payments

  • Arranging delivery and shipment

  • Providing customer support

  • Communicating with you about your orders

  • Sending transactional notifications

  • Managing customer accounts

  • Responding to inquiries

  • Improving our website, products, and services

  • Understanding website usage and customer preferences

  • Detecting and preventing fraud, misuse, and unauthorized activity

  • Maintaining website security

  • Complying with applicable legal and regulatory requirements

  • Sending promotional communications where permitted and where you have provided the necessary consent

We will use personal information only for lawful purposes and in accordance with applicable law.

Order and Delivery Information

Order and Delivery Information

To fulfill your orders, we may share relevant information such as your name, phone number, shipping address, and order details with logistics and delivery partners.

Our primary shipping/logistics partner is Shiprocket.

Information shared with shipping providers is limited to what is reasonably necessary to process and deliver your order and provide related services.

To fulfill your orders, we may share relevant information such as your name, phone number, shipping address, and order details with logistics and delivery partners.

Our primary shipping/logistics partner is Shiprocket.

Information shared with shipping providers is limited to what is reasonably necessary to process and deliver your order and provide related services.

Payment Processing

Payment Processing

We use Razorpay as a payment service provider.

When you choose to make a payment through Razorpay, information necessary to process the transaction may be transmitted to Razorpay and its relevant service providers.

Razorpay may process personal and transaction-related information in accordance with its own privacy practices and applicable law.

For more information, please refer to Razorpay's applicable privacy notice.

We use Razorpay as a payment service provider.

When you choose to make a payment through Razorpay, information necessary to process the transaction may be transmitted to Razorpay and its relevant service providers.

Razorpay may process personal and transaction-related information in accordance with its own privacy practices and applicable law.

For more information, please refer to Razorpay's applicable privacy notice.



Cookies & Tracking

Cookies & Tracking

Our website may use cookies and similar technologies.

Cookies may help us:

  • Keep products in your shopping cart

  • Remember your preferences

  • Maintain login sessions

  • Understand how visitors use our website

  • website performance

  • Maintain website security

  • Measure advertising and marketing performance

You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Analytics and Marketing

Analytics and Marketing

We may use third-party analytics and marketing services such as

  • Google Analytics

  • Google Tag Manager

  • Other analytics or advertising platforms

These services may collect information regarding website usage, device information, pages visited, and interactions with advertisements or website content.

Where required by applicable law, we will obtain the appropriate consent before using non-essential cookies or similar tracking technologies.

Sharing of Personal Information

Sharing of Personal Information

We may share personal information with selected third parties where reasonably necessary for operating our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting providers

  • Technology and IT service providers

  • Customer support providers

  • Analytics and marketing service providers

  • Professional advisers

  • Government authorities or law-enforcement agencies where required by law

We do not intend to sell your personal information to third parties.

We may share personal information with selected third parties where reasonably necessary for operating our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting providers

  • Technology and IT service providers

  • Customer support providers

  • Analytics and marketing service providers

  • Professional advisers

  • Government authorities or law-enforcement agencies where required by law

We do not intend to sell your personal information to third parties.

Data Security

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

Data Retention

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

Your Rights and Choices

Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including rights to:

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion where legally applicable

  • Withdraw consent where processing is based on consent

  • Opt out of certain promotional communications

  • Raise a complaint regarding the processing of your personal information

To exercise an applicable right, please contact us using the details provided below.

Privacy Contact Email: info@odehabits.com

Subject to applicable law, you may have rights relating to your personal information, including rights to:

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion where legally applicable

  • Withdraw consent where processing is based on consent

  • Opt out of certain promotional communications

  • Raise a complaint regarding the processing of your personal information

To exercise an applicable right, please contact us using the details provided below.

Privacy Contact Email: info@odehabits.com

Marketing Communications

Marketing Communications

If you have opted to receive promotional communications from us, we may contact you through email, SMS, WhatsApp, telephone, or other permitted communication channels.

You may unsubscribe from promotional emails by using the unsubscribe option provided in the relevant communication.

You may also contact us at:

Email: info@odehabits.com

Transactional communications relating to orders, payments, deliveries, refunds, or account security may continue where necessary.

If you have opted to receive promotional communications from us, we may contact you through email, SMS, WhatsApp, telephone, or other permitted communication channels.

You may unsubscribe from promotional emails by using the unsubscribe option provided in the relevant communication.

You may also contact us at:

Email: info@odehabits.com

Transactional communications relating to orders, payments, deliveries, refunds, or account security may continue where necessary.

Children's Privacy

Children's Privacy

Our website is not intended to be used by children below the minimum age permitted under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

Our website is not intended to be used by children below the minimum age permitted under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

Third-Party Websites

Third-Party Websites

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service you access through our website.

Changes to This Privacy Policy

Changes to This Privacy Policy

We do not sell your personal information. We may share it with trusted service providers who help us process payments, fulfill orders, deliver communications, run analytics, or support website operations. These partners only receive the information needed to perform their services.

We do not sell your personal information. We may share it with trusted service providers who help us process payments, fulfill orders, deliver communications, run analytics, or support website operations. These partners only receive the information needed to perform their services.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact our team.

If you have any questions about this Privacy Policy or how your information is handled, please contact our team.

Email

info@odehabits.com

info@odehabits.com

Phone

+91 91 360 437 44

+91 91 360 437 44

Wellness, Refined for Everyday Life.

About Ode habits

Premium science backed wellness products designed to support energy, longevity, beauty, and daily vitality.

©odehabits

Wellness, Refined for Everyday Life.

About Ode habits

Premium science backed wellness products designed to support energy, longevity, beauty, and daily vitality.

©odehabits

Wellness, Refined for Everyday Life.

About Ode habits

Premium science backed wellness products designed to support energy, longevity, beauty, and daily vitality.

©odehabits