Privacy Policy
Privacy Policy
Last updated: October 2026
Your privacy matters to us. This Privacy Policy explains how Wellora collects, uses, and protects your information when you visit our website, place an order, or interact with our team.
Information We Collect
Information We Collect
Depending on how you interact with our website, we may collect the following information:
A. Personal Information
When you place an order, create an account, contact us, or subscribe to communications, we may collect:
Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
Account login information
Order and purchase details
Information provided when contacting customer support
Any other information you voluntarily provide to us
B. Payment Information
Payments made through our website may be processed through third-party payment service providers, including Razorpay.
We may receive information relating to your transaction, such as payment status, transaction reference number, payment method, and order information.
We do not intend to store complete debit cards, credit cards, banking credentials, UPI PINs, or other sensitive payment credentials on our own servers unless specifically required and lawfully permitted.
Payment processing may be subject to the privacy policies and terms of the relevant payment service provider.
C. Automatically Collected Information
When you access our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring/exit pages
Website interaction information
Cookies and similar technologies
This information may be used for website functionality, security, analytics, and improving our services.
Depending on how you interact with our website, we may collect the following information:
A. Personal Information
When you place an order, create an account, contact us, or subscribe to communications, we may collect:
Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
Account login information
Order and purchase details
Information provided when contacting customer support
Any other information you voluntarily provide to us
B. Payment Information
Payments made through our website may be processed through third-party payment service providers, including Razorpay.
We may receive information relating to your transaction, such as payment status, transaction reference number, payment method, and order information.
We do not intend to store complete debit cards, credit cards, banking credentials, UPI PINs, or other sensitive payment credentials on our own servers unless specifically required and lawfully permitted.
Payment processing may be subject to the privacy policies and terms of the relevant payment service provider.
C. Automatically Collected Information
When you access our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring/exit pages
Website interaction information
Cookies and similar technologies
This information may be used for website functionality, security, analytics, and improving our services.
How We Use Your Information
How We Use Your Information
We may use the information collected for purposes including:
Processing and fulfilling orders
Processing payments
Arranging delivery and shipment
Providing customer support
Communicating with you about your orders
Sending transactional notifications
Managing customer accounts
Responding to inquiries
Improving our website, products, and services
Understanding website usage and customer preferences
Detecting and preventing fraud, misuse, and unauthorized activity
Maintaining website security
Complying with applicable legal and regulatory requirements
Sending promotional communications where permitted and where you have provided the necessary consent
We will use personal information only for lawful purposes and in accordance with applicable law.
We may use the information collected for purposes including:
Processing and fulfilling orders
Processing payments
Arranging delivery and shipment
Providing customer support
Communicating with you about your orders
Sending transactional notifications
Managing customer accounts
Responding to inquiries
Improving our website, products, and services
Understanding website usage and customer preferences
Detecting and preventing fraud, misuse, and unauthorized activity
Maintaining website security
Complying with applicable legal and regulatory requirements
Sending promotional communications where permitted and where you have provided the necessary consent
We will use personal information only for lawful purposes and in accordance with applicable law.
Order and Delivery Information
Order and Delivery Information
To fulfill your orders, we may share relevant information such as your name, phone number, shipping address, and order details with logistics and delivery partners.
Our primary shipping/logistics partner is Shiprocket.
Information shared with shipping providers is limited to what is reasonably necessary to process and deliver your order and provide related services.
To fulfill your orders, we may share relevant information such as your name, phone number, shipping address, and order details with logistics and delivery partners.
Our primary shipping/logistics partner is Shiprocket.
Information shared with shipping providers is limited to what is reasonably necessary to process and deliver your order and provide related services.
Payment Processing
Payment Processing
We use Razorpay as a payment service provider.
When you choose to make a payment through Razorpay, information necessary to process the transaction may be transmitted to Razorpay and its relevant service providers.
Razorpay may process personal and transaction-related information in accordance with its own privacy practices and applicable law.
For more information, please refer to Razorpay's applicable privacy notice.
We use Razorpay as a payment service provider.
When you choose to make a payment through Razorpay, information necessary to process the transaction may be transmitted to Razorpay and its relevant service providers.
Razorpay may process personal and transaction-related information in accordance with its own privacy practices and applicable law.
For more information, please refer to Razorpay's applicable privacy notice.
Cookies & Tracking
Cookies & Tracking
Our website may use cookies and similar technologies.
Cookies may help us:
Keep products in your shopping cart
Remember your preferences
Maintain login sessions
Understand how visitors use our website
website performance
Maintain website security
Measure advertising and marketing performance
You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Analytics and Marketing
Analytics and Marketing
We may use third-party analytics and marketing services such as
Google Analytics
Google Tag Manager
Other analytics or advertising platforms
These services may collect information regarding website usage, device information, pages visited, and interactions with advertisements or website content.
Where required by applicable law, we will obtain the appropriate consent before using non-essential cookies or similar tracking technologies.
Sharing of Personal Information
Sharing of Personal Information
We may share personal information with selected third parties where reasonably necessary for operating our business, including:
Payment processors
Shipping and logistics providers
Website hosting providers
Technology and IT service providers
Customer support providers
Analytics and marketing service providers
Professional advisers
Government authorities or law-enforcement agencies where required by law
We do not intend to sell your personal information to third parties.
We may share personal information with selected third parties where reasonably necessary for operating our business, including:
Payment processors
Shipping and logistics providers
Website hosting providers
Technology and IT service providers
Customer support providers
Analytics and marketing service providers
Professional advisers
Government authorities or law-enforcement agencies where required by law
We do not intend to sell your personal information to third parties.
Data Security
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
Data Retention
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.
Your Rights and Choices
Your Rights and Choices
Subject to applicable law, you may have rights relating to your personal information, including rights to:
Request access to certain personal information
Request correction of inaccurate information
Request deletion where legally applicable
Withdraw consent where processing is based on consent
Opt out of certain promotional communications
Raise a complaint regarding the processing of your personal information
To exercise an applicable right, please contact us using the details provided below.
Privacy Contact Email: info@odehabits.com
Subject to applicable law, you may have rights relating to your personal information, including rights to:
Request access to certain personal information
Request correction of inaccurate information
Request deletion where legally applicable
Withdraw consent where processing is based on consent
Opt out of certain promotional communications
Raise a complaint regarding the processing of your personal information
To exercise an applicable right, please contact us using the details provided below.
Privacy Contact Email: info@odehabits.com
Marketing Communications
Marketing Communications
If you have opted to receive promotional communications from us, we may contact you through email, SMS, WhatsApp, telephone, or other permitted communication channels.
You may unsubscribe from promotional emails by using the unsubscribe option provided in the relevant communication.
You may also contact us at:
Email: info@odehabits.com
Transactional communications relating to orders, payments, deliveries, refunds, or account security may continue where necessary.
If you have opted to receive promotional communications from us, we may contact you through email, SMS, WhatsApp, telephone, or other permitted communication channels.
You may unsubscribe from promotional emails by using the unsubscribe option provided in the relevant communication.
You may also contact us at:
Email: info@odehabits.com
Transactional communications relating to orders, payments, deliveries, refunds, or account security may continue where necessary.
Children's Privacy
Children's Privacy
Our website is not intended to be used by children below the minimum age permitted under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
Our website is not intended to be used by children below the minimum age permitted under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
Third-Party Websites
Third-Party Websites
Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party service you access through our website.
Changes to This Privacy Policy
Changes to This Privacy Policy
We do not sell your personal information. We may share it with trusted service providers who help us process payments, fulfill orders, deliver communications, run analytics, or support website operations. These partners only receive the information needed to perform their services.
We do not sell your personal information. We may share it with trusted service providers who help us process payments, fulfill orders, deliver communications, run analytics, or support website operations. These partners only receive the information needed to perform their services.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact our team.
If you have any questions about this Privacy Policy or how your information is handled, please contact our team.
info@odehabits.com
info@odehabits.com
Phone
+91 91 360 437 44
+91 91 360 437 44
©odehabits
©odehabits
